ALL SALES ARE FINAL ON CLEARANCE ITEMS 

*only exception on clearance items are manufacturer defect 

DAMAGED OR DEFECTIVE PRODUCT

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our customer service team.

Definition of a defective product:

• A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

• Worn stitching, worn collars or frayed due to normal wear
• Damage that is a result from misuse, normal wear and tear or damage occurred during customers possession
• Broken or damaged products
• Improper fit. Fit is the responsibility of the owner and should be assured within 15 day return window
• Comfort issues

We will process your order within 3 business days and provide tracking updates for the package through email.

Monday – Friday, excluding federal holidays within the United States, as well as the day after Thanksgiving.

Additional Shipping Information

• We process orders Monday-Friday (excluding holidays).

• If you place your order after the cutoff times, we’ll process and ship the order the next business day.

• We do not deliver on Sundays or holidays.

• We do not offer international shipping